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Computing Services

How to Get Help

 
Computer Questions:

Stop by and see our friendly, helpful Desktop Support person, Cory Wiedenhoeft:
Room 436
(608) 890-0248
help[at]russell.wisc[dot]edu

Our services for UW-owned computers include:

  • Consulting on ordering new computers, printers, scanners or software
  • Choosing, ordering, setup and installation of new computers and printers
  • Installing and configuring software
  • Troubleshooting and repairing computers, printers, and software
  • Diagnosing and repairing computer viruses
  • Reloading or upgrading computer operating systems
  • Maintaining existing network drives, including backups
  • Creating departmental email accounts
  • Creating user accounts to access existing network drives and network printers
  • Installing software on classroom and lab computers

We can also provide replacement keyboards and mice.

Help Provided by Others:

See our tasks page.

Classroom and Urgent Support:

If your computing issue has ground your class to a halt and you need immediate assistance, please call: (608) 262-5360

Class, Departmental, and Lab Website Questions:

Email Dixie and Paul at
webeditor[at]russell.wisc[dot]edu
and we'll contact you.

Dixie's office is located in the A wing - room A109.

 

Dixie's duties focus on our web content management systems, Drupal and WordPress:

Behind-the-scenes:

  • System administration and maintenance of the system software that drives the Departmental websites and many of the lab websites.
  • Administration of user accounts for the Drupal and WordPress sites.
  • Strategic planning for web topics for Russell Labs Computing.

With our Users:

  • Training and mentoring of content managers (faculty, staff, and students) to create and maintain their lab websites.
  • Managing the Russell Labs WordPress User Group.
  • Writing how-to documentation and creating video tutorials on our content management software.
  • Consulting with faculty and research staff on website options, including doing a basic business needs analysis.
  • Uploading files for faculty who do not use the web content management systems.

To learn more about our WordPress lab websites, click here.

Other Staff

Paul Gunther
IT Manager
Hoklan Hau
System Administrator