Computer Questions:

Stop by and see our friendly, helpful Desktop Support person, Cory Wiedenhoeft:
Room 436
(608) 262-5360
help@russell.wisc.edu

Our services for UW-owned computers include:

• Consulting on ordering new computers, printers, scanners or software
• Choosing, ordering, setup and installation of new computers and printers
• Installing and configuring software
• Troubleshooting and repairing computers, printers, and software
• Diagnosing and repairing computer viruses
• Reloading or upgrading computer operating systems
• Maintaining existing network drives, including backups
• Creating departmental email accounts
• Creating user accounts to access existing network drives and network printers
• Installing software on classroom and lab computers

We can also provide replacement keyboards and mice.

Help Provided by Others:

• Toner for your printer -
• Paper for your printer -

Classroom and Urgent Support:

If your computing issue has ground your class to a halt and you need immediate assistance, please call: (608) 262-5360

Class, Departmental, and Lab Website Questions:

Email Dixie and Paul at
webeditor@russell.wisc.edu
and we'll contact you.

Dixie's duties focus on our web content management systems, Drupal and WordPress:

Behind-the-scenes:

• System administration and maintenance of the system software that drives the Departmental websites and many of the lab websites.
• Administration of user accounts for the Drupal and WordPress sites.
• Strategic planning for web topics for Russell Labs Computing.

With our Users:

• Training and mentoring of content managers (faculty, staff, and students) to create and maintain their lab websites.
• Managing the Russell Labs WordPress User Group.
• Writing how-to documentation and creating video tutorials on our content management software.
• Consulting with faculty and research staff on website options, including doing a basic business needs analysis.
• Uploading files for faculty who do not use the web content management systems.

To learn more about our WordPress lab websites, click here.